To make a bad situation worse by using an inappropriate or counterproductive method; to add fuel to the fire.
在处理顾客投诉时，如果服务人员态度傲慢，不积极解决问题，这种行为无异于救焚益薪，只会激化矛盾。
When dealing with customer complaints, if the service staff are arrogant and do not actively solve the problem, such behavior is tantamount to adding fuel to the fire, only intensifying the conflict.
Next Idiom